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Services

Red Hat sponsors this Open Source project and employs its core developers. Additionally, Red Hat offers enterprise support and consultancy for the enterprise version of this community project, as part of Red Hat Application Foundations subscription.

To assist customers, Red Hat employs:

  • Solution architects that can define the best architecture for your scope and demonstrate the product functioning;

  • Services team with consultants and architects to help deliver reliable production implementations with Red Hat PAM;

  • A 24/7 support team.

  • and of course the OptaPlanner team itself to implement missing features or fix bugs.

Community and product comparison

The community download delivers everything you would expect from an Open Source project, including all features. The product subscription fills the missing gaps for enterprise use. Both community and product use the same code base.

Community Product subscription

Functionality

All features

Yes Includes all enterprise features too

Yes

All bugfixes

Yes Main branch only

Yes Maintenance branches too

Documentation

Yes

Yes

Backport bugfixes to maintenance branches

No Not released

Yes Released in maintenance releases

Security (CVE) watch for maintenance branches

No Eventually released from main branch only

Yes Released as backported bugfix

Testing

Unit testing

Yes

Yes On certification matrix

Integration testing

Yes

Yes On certification matrix

Stress testing

Yes

Yes

Performance testing and sizing

No

Yes

QA certification

No

Yes Cross matrix of OSs, JDKs, application containers, databases, …​ See supported configurations.

Help

Roadmap impact

No except through Pull Requests

Yes Customer issues are prioritized

Public questions

Yes Use StackOverflow

Yes Or call 24/7 support instead

Private 24/7 support

No

Yes By web or phone, guaranteed response time (SLA)

Red Hat consultancy, training and POC assistance

No

Yes Talk to your account manager

Release schedule

New feature releases

Yes Usually every month

Yes After community Final release (if it is productized)

Maintenance releases

No

Yes Usually every 6 weeks

One-off release for an urgent customer critical issue

No

Yes Also rolled up in the next maintenance release

To migrate from the community to product binaries, simply add the customer maven repository and adjust the version numbers to include the -redhat suffix.

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